We work in partnership with NHS trusts and hospices to design, establish and sustain end-of-life volunteer services that sit safely alongside clinical care.

Our award winning model enables organisations to deploy specially trained, volunteers to provide non-clinical companionship to people in the last days and hours of their life, and emotional support to their friends and family.

The service is designed to integrate into existing end-of-life care pathways, complementing clinical teams and improving experience at a critical point of care.

This is a proven, replicable model, already embedded in NHS acute, community and hospice settings across the UK. Up to the end of 2025, more than 48,000 people have been supported since the charity was established in 2018.

How we support organisations 

A proven service model - Developed and refined within NHS trusts and hospices. Adaptable to local context, governance and workforce models.

Clinical and governance aware design - Our experienced team provide policies, document templates, role descriptions, boundaries, and escalation processes aligned with NHS standards and project governance.

Training and workforce support - We deliver specialist end-of-life training to volunteer managers and their team of volunteers, as well as help and guidance with recruitment, supervision and ongoing support.

Safe delivery in NHS environments - We bring extensive, hands on experience of implementing new services in complex NHS systems. Working alongside clinical, volunteer services and operational teams, we support safe, effective and efficient integration into ward and community settings.

Why this matters to the NHS

Despite best efforts, staff time and workforce pressures mean that people still die without companionship.

An integrated end-of-life volunteer service can:

• Improve the experience of care for people in the last days and hours of life

• Reduce distress and isolation for patients and families

• Provide emotional reassurance for visitors at a highly vulnerable time

• Support clinical staff by ensuring no one is left alone when time or staffing is limited

• Reduce end-of-life related complaints

• Demonstrate compassionate, person-centred care in practice

For more information or to arrange a teams call email us: info@annerobsontrust.org.uk