Message To A Loved One

When the coronavirus outbreak arrived in the UK, understandably all hospital volunteers, including the teams of Butterfly Volunteers, had to stand down. Soon after that all visiting, except in particular circumstances, was also stopped. As a charity that works to ensure that ‘no one dies alone’ we wanted to find ways that relatives and friends could communicate with their loved ones in hospital.

Working closely with the Patient Experience and Voluntary Services teams at The Princess Alexandra Hospital in Harlow, we devised a simple system to allow patients to receive messages from their loved ones.

We are continuing to work with the teams to expand the service to cover seven days, and to improve its efficiency, hopefully providing delivery of messages twice a day.

Below is the model we are using – which is easily adaptable to other NHS Trusts. We have also included the promotional poster we have used – please do duplicate that as well!

If you would like to talk to a member of our team about how to quickly implement this service, please email with a name and phone number, and we will get in touch.

Set up and delivery plan for ‘Message To A Loved One’ service

Message To A Loved One Poster

Message to a Loved One Flyer