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Hospital Partner FAQs

If you’re thinking of partnering with the Anne Robson Trust to develop an end of life volunteering service for your trust, here are some answers to questions you may have.

The ward staff look after lots of patients who are nearing the end of life. They would like to spend more time with each patient but sadly this isn’t always possible, so having the Butterfly Volunteers here has been a great support to the staff as well as the patients and relatives.

Ward Manager, Princess Alexandra Hospital NHS Trust

The Butterfly Volunteers are such a valuable team of individuals who support patients at the end of their lives and their relatives / carers. Their support on the wards really makes a difference to the staff too – knowing that patients are not left on their own to die.

Macmillan Clinical Lead for Specialist Palliative Care, Princess Alexandra Hospital

Bill Turnbull

Some Key Questions and Answers

A well thought-out project with hospital approval can be easily implemented and up and running within a matter of months.

Support is designed to suit individual hospitals, with a bespoke project plan for each trust depending on identified needs.

This could include:

  • Assistance with sourcing funding as required
  • Recruitment of a volunteer coordinator, including provision of job description, joint shortlisting and assistance with interviews
  • Full training (either onsite or virtual) for your team coordinator – administration, volunteer management and bedside visiting
  • Assistance with onboarding the volunteer team, including risk assessments, training and volunteer wellbeing
  • Ongoing support to prioritise the coordinator’s wellbeing
A full time dedicated end of life coordinator ensures sufficient time to:
  • Prioritise patient visits
  • Liaise with ward staff, Palliative Care Team and Chaplaincy
  • Onboard the volunteer team
  • Run rotas
  • Provide wellbeing support to volunteers before and after each shift
  • Run 1-1 development sessions and team meetings
  • Input and maintain accurate data collection
  • Run volunteer training and a development programme
  • Attend meetings within the organisation to promote the project
  • Organise and deliver team social events and enhance the sense of wellbeing that volunteering brings to the those who volunteer

Costs may include:

  • Dedicated end of life coordinator salary to enable the service to operate across the whole trust on a 7-day rolling basis
  • Volunteer workwear including lanyards (if used in the hospital)
  • Promotional materials as required
  • What impact have other hospitals experienced from partnering with the Anne Robson Trust?

 

The Butterfly Volunteers are such a valuable team of individuals who support patients at the end of their lives and their relatives / carers. Their support on the wards really makes a difference to the staff too – knowing that patients are not left on their own to die.

Macmillan Clinical Lead for Specialist Palliative Care, Princess Alexandra Hospital

It’s important to remember we don’t have all the answers.

You know your organisation and we are happy to help with anything you need, so that patients and their families receive the support they need and deserve.