If you need help now,or someone close to you is facing the end of life, we are here for you.  we are here for you.
Call our Helpline on 0808 801 0688

Helpline Service

If you or someone close to you is dying, you can talk to us.

We know that facing the end of life can leave you feeling isolated and alone. Our trained helpline volunteers are here to listen to you and support you.

We’re here for you, whether you’re

  • the person who is dying, or a family member or friend
  • in the last months, weeks or days of life
  • facing the end of life at home or in a hospital, care home or hospice

Find out more about why the Anne Robson Trust Helpline is needed.

National Helpline Number

0808 801 0688

12 Noon to 6pm – Monday to Friday.

Calls are completely free from all UK landlines and mobiles.

For support outside these hours please use our helpline contact form.

We will contact you within 24 hours (48 hours if your message is sent over the weekend).

Useful information about calling our helpline

Why we decided to set up the helpline service

How you can support the helpline service

Answering your questions about the Anne Robson Trust Helpline

Your call will be answered by a specially selected trained volunteer who is here to support you and discuss the issues you may be facing during this difficult time.

Yes, calling the helpline is completely free from all UK landlines and mobiles.

People call for a variety of reasons.

You may wish to talk about your own feelings and concerns about someone who is dying, or you may have received a devastating terminal diagnosis.

We are here to listen, to let you talk and offload, and help you explore ways to adapt and cope with your situation.

We can also signpost you to other organisations that might be able to provide other types of support you may find helpful.

Things our callers often want to talk about include:

  • Emotions they’re experiencing, such as feeling scared or alone
  • What they can do when they can’t visit a loved one in hospital
  • Physical effects they’re experiencing, like sleeplessness or lack of appetite
  • How they’re managing day-to-day and their relationships with other people
  • What matters most at the end of life – what are things to think about?

Talking about death, losing a loved one and the emotions this can bring can be tiring.

There isn’t a time limit on our calls. You are always welcome to call us back at any time you feel we can help. 

You are more than welcome to call us any time you feel you need support.

You probably won’t speak to the same person if you call again, but all our volunteers are trained in the same way and are here to support you.

We are very sorry if you cannot get through because our lines are busy. Please try and call again later.

If you still can’t get through to speak to someone, please leave a message by emailing helpline@annerobsontrust.org.uk and we will get back to you within 24 hours (48hrs at weekends).

Why the Anne Robson Trust Helpline is Needed

As a result of the Covid-19 pandemic, more people are dying, both from Covid and other illnesses. Patients dying in hospital, care homes and hospices are more likely to have limited contact with their families.

Losing someone close can affect us in many different ways, but many of the physical and emotional impacts often come before the loss of life itself. It can be so hard to talk about all of the emotions we may experience during the time it takes for a loved one to die.

So people facing the end of life, whether their own or a loved one’s, need support.

Senior man seared in armchair calling on a cellphone

Caring for a loved one at the end of their life can often feel lonely and isolating.

The Anne Robson Trust’s national helpline will give people that compassionate ear and support that can make a real difference at this difficult time in their life.

Claire Henry MBE, Visiting Researcher, Palliative and End of Life Care Study Group, University of Cambridge

Man and younger male relative gazing at autumn trees

Our Aims For The Anne Robson Trust Helpline

Our main purpose is to provide support and be there to listen to anyone who is struggling with the imminent death of someone they care about.

Being able to access support whilst a loved one is dying is really important for a number of reasons. Gaining knowledge of what may happen towards the end and having a sense of ‘preparedness’ helps both the person dying and their family gain as much control as possible.

Having the space to talk about very painful and difficult emotions can help people gain awareness that grief can begin to affect them, even before their loved one dies. And accessing support in the pre-bereavement stage can often assist the grieving process after the person has died.

Do you want to make a big difference?

In these difficult times your help is needed more than ever. Could you give your time to be a Helpline Volunteer? Or could you make a donation to help keep the service running?