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Christmas 2020 – Newsletter

Welcome to our End of Year Update 2020

Anne Robson Trust Helpline

‘I have recently joined the most amazing team at the Anne Robson Trust, where we are working towards the launch of our new helpline in early 2021. This has been an incredibly challenging year for everyone, and our hope is to be able to reach as many people as we can who may be struggling with the death of a loved one.

We are currently recruiting a team of volunteers who will be delivering the new service, and we are all really looking forward to the launch, and expansion over the coming months. I have a personal hope that 2021 will feel very different and I feel very blessed to be part of something so exciting. I also wish to send out a virtual hug to anyone who needs one!’

Paula Kerswell, Helpline Manager

News from our hospital partners

2020 has been a challenging year for our partner hospitals. As of March 2020, 106 Butterfly volunteers had made over 7000 bedside visits to patients dying in hospital. With the halt on all visiting due to the Coronavirus, ‘Message to a Loved One’ and ‘Letter to a Loved One’ Services began. They provide a real lifeline in helping both patients and their families stay connected during the last nine months.

In September we welcomed Pam Talman as the new Butterfly Volunteer Coordinator for Ipswich Hospital. And we look forward to welcoming Caroline Stevens, who is joining the Norfolk and Norwich team as their Butterfly Volunteer Coordinator in early 2021.

Despite the restrictions just over 150 (non-Covid) patients have been supported since March and we would like to acknowledge and thank all the Coordinators and Butterfly Volunteers for their dedication and patience during the last few months.

We hope that it is not too long before all bedside visiting can be resumed once again and we wish you all a very happy, healthy and safe Christmas and New Year.

Nicki Harris, East of England Manager

It’s Time to Talk Workshops

We have run a total of 12 virtual workshops since March and engaged with over 120 people whose valuable contributions have helped enrich our discussions about the importance of planning for the end of life, caring for a loved one and how we can communicate more effectively. 100% of attendees would recommend the workshops to friends and family. This is what they had to say….

‘This workshop has given me the confidence to start a conversation with my family’.

‘During the workshop we explored how to discuss the loss of a loved one with a child, how honesty and consistency is important, this will really help me in my role’.

‘I found the entire conversation useful; I have a better understanding of how to be around someone who is dying and those who are grieving’.

‘This workshop showed us ways in which we can show empathy and how important it is to reassure families that they are doing a good job as it can have a tremendous effect’.

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